Privacy Policy

Cloozz Ltd. (referred to as the “Company”, “we”, “us” or “our” in this Privacy Policy) respects your privacy and is committed to protecting your Personal Data. “Personal Data” means any information about an individual from which that person can be identified. 

This Privacy Policy (“Privacy Policy”) is designed to inform you as to how we handle your Personal Data in connection with your visit to our website https://www.cloozz.com (the “Website”) the services we provide to you (the "Services"). Capitalized terms used but not otherwise defined in this Privacy Policy shall have the meanings ascribed to such terms in the Terms of Use.

To the extent that the European General Data Protection Regulation (“GDPR”) or the United Kingdom General Data Protection Regulation (“UK GDPR”) apply to Personal Data that we process in accordance with this Privacy Policy, we act as a “data controller” with respect to such processing. 

We encourage you to read this Privacy Policy carefully and to regularly check this page to review any changes we might make to the terms of this Privacy Policy. This Privacy Policy supplements other policies we may provide as part of our interactions with you and is not intended to override such policies.

1. The Data We Collect About You

When you browse or visit our Website

• Personal Data we collect: We use analytics tools, cookies and log files on our Website which collect Personal Data such as IP address, pages clicked, search and browser history, and device information, session durations, user patter of your use of the Website, the frequency and scope of your use of the Website and information about your computer and internet connection, including the operating system you use and browser type. For more information about our use of cookies, please read our cookie policy.
• For what purposes: We use such information to analyze use trends of the Website, maintain and improve the functionality of the Website and marketing and promotional efforts; we may also share certain information with third parties. For more information, please refer to our cookie policy.
• Legal basis (GDPR only, if applicable): Legitimate interest (e.g., essential cookies required for the operation of the Website) or consent (e.g., non-essential cookies, to the extent required under applicable law).
• Consequences of not providing the Personal Data: Certain Website features may not be available.

When you purchase a product through our Website

• Personal Data we collect: Full name, phone number, email address, physical address, comments/messages, as well as any other Personal Data that you decide to provide us with. 
• For what purposes: To handle your product request, complete your purchase, to send you our product, to respond to your questions, comments, and other requests for ongoing customer assistance, to further develop, customize and improve our Website based on customers' preferences, experiences and difficulties; to communicate with you and contact you to obtain feedback from you regarding the Website and product. In addition, in some circumstances, we will send you marketing communications (subject to your consent where applicable). 
• Legal basis (GDPR only, if applicable): Performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract and/or legitimate interest (e.g. respond to a query sent by you, marketing), or consent (for marketing, if required under applicable law).
• Consequences of not providing the Personal Data: We cannot handle your product request, complete your purchase, send you our product, respond to your questions, comments, and other requests for ongoing customer assistance, we cannot further develop, customize and improve our Website based on customers' preferences, experiences and difficulties; communicate with you and contact you to obtain feedback from you regarding the Website and product. In addition, we cannot send you marketing communications (subject to your consent where applicable).

When you submit a 'Contact us form' through our Website

• Personal Data we collect: Your full name, email address, phone number, state, country, and any other information you choose to provide us with in your message to us.
• For what purposes: To provide you with customer support, to address your questions or concerns directed to us, to improve our services, to send you marketing communications (subject to your consent, to the extent legally required).
• Legal basis (GDPR only, if applicable): Depending on the context, legitimate interest or consent (for marketing).
• Consequences of not providing the Personal Data: We will not be able to provide you with customer support, to address your questions or concerns directed to us, nor improve our services, we will not be able to send you marketing communications.

When you interact with our Chatbot

• Personal Data we collect: Your name, any other information you choose to provide us with.
• For what purposes: To provide you with the Chatbot function, to address your questions or concerns directed to the Chatbot, to improve our services.
• Legal basis (GDPR only, if applicable): Depending on the context, legitimate interest or consent.
• Consequences of not providing the Personal Data: We will not be able to provide you with the Chatbot function, address your questions or concerns directed to the Chatbot, or improve our services.

When you subscribe to our blog, newsletter(s) or distribution list(s)

• Personal Data we collect: Full name and email address.
• For what purposes: To subscribe you to our blog or newsletter and send you updates about Cloozz, including marketing communications, to understand your needs and interests, optimize the content we send you and make it more suitable and relevant to your needs, including, to improve your experience on the Services by providing you with personalized content, recommendations, and features. 
• Legal basis (GDPR only, if applicable): Depending on the context, legitimate interest or consent.
• Consequences of not providing the Personal Data: We will not be able to provide you with updates or send you marketing communications.

When we process your job application 

• Personal Data we collect: Full name, email address, phone number, CV/cover letter and any other information that you decide to provide us with. 
• For what purposes: To process your job application, to assess you as a candidate and to send you candidate-related communications.
• Legal basis (GDPR only, if applicable): Performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract and/or legitimate interest (to assess you as a candidate when you submit the data voluntarily to us).
• Consequences of not providing the Personal data: We will not be able to assess you as a candidate.

When we provide you with our Services  

• Personal Data we collect: Full name, (shipping) address, email, phone number and any other information necessary to complete the transaction. The payment information would be provided directly to our third-party payment processors whose use of your Personal Data is governed by their own Privacy Policy. We take all the measures required so that your payment information will be securely processed by using contractual mechanisms to assure that our payment processor adheres to applicable privacy and data protection standards. 
• For what purposes: To perform the relevant agreement with our customers; for monitoring and security purposes, to provide support; to improve our Services; to allow you to send us feedback; to conduct surveys and research, test features in development, and conduct audits and troubleshooting activities; to improve the management and administration of our business and maintain compliance with our internal policies and procedures, and to send you marketing communications via email. 
• Legal basis (GDPR only, if applicable): Performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract and/or legitimate or consent (for marketing, if required under applicable law).
• Consequences of not providing the Personal Data: We cannot provide you with the Services and perform the relevant agreement with our customers.

When you interact with us on our social media profiles (e.g., Youtube, Twitter, and LinkedIn)

• Personal Data we collect: we collect your full name, company name, position, and title, email address, and other information provided by you when you interact with us.
• For what purposes: to establish a business connection and/or communicate with you, and to send you marketing communications.
• Legal basis (GDPR only, if applicable): Depending on the context, legitimate interest or consent (e.g., marketing communications). 
• Consequences of not providing the Personal Data: We will not be able to respond to your requests, establish a business relationship and send you marketing communications.

When we communicate with our vendors and partners

• Personal Data we collect: we collect your full name, company name, position, and title, email address, and other information provided by you when you interact with us.
• For what purposes: to establish a business connection, to manage our business relationship (provide or receive your services), and/or communicate with you.
• Legal basis (GDPR only, if applicable): Depending on the context, performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract, and/or legitimate interest (e.g., in order to execute our agreement with your employer). 
• Consequences of not providing the Personal Data: We will not be able to establish a business connection, to manage our business relationship (provide or receive your services), and/or communicate with you.

When we receive your information on trade shows or industry events

• Personal Data we collect: we collect your full name, company name, position, and title, email address, and other information provided by you when you interact with us.
• For what purposes: to establish a business connection and/or communicate with you, to send you marketing communications.
• Legal basis (GDPR only, if applicable): Depending on the context, performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract, legitimate interest, or consent (e.g., marketing communications). 
• Consequences of not providing the Personal Data: We will not be able to establish a business connection and/or communicate with you, nor send you marketing communications.

Finally, please note that some of the above mentioned Personal Data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes (including, Conduct security investigations and risk assessments), as well as prevent or take action against activities that are, or may be, in breach of our terms of service or applicable law. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may anonymize or de-identify your Personal Data. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our Services. We may use Anonymous Information and/or disclose it to third parties for our business purposes and further use such anonymized data for internal business purposes, including, without limitation, to improve our Services and for research and development purposes.

2. Protecting the Privacy Rights of Third Parties

If you provide us with any Personal Data relating to others, you are obligated to ensure the legal basis for the processing of such data.

3. Third-Party Links 

The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or interacting with such content may allow your data to be shared with the relevant third-party. We do not control these third-party websites and are not responsible for their privacy practices; we therefore recommend that you read the privacy policy of every website you visit.

4. Sharing Your Personal Data with Third Parties

• We share Personal Data with our affiliates, business partners, and with our third party service providers that provide us services in connection with the purposes listed above including third party service providers that provide us with website management services, shipping and packing services, CRM providers, payment processing providers, web analytics providers, payment service providers email and marketing service providers and other vendors that assist us in maintaining the Website. 
• We may also share your Personal Data with legal and regulatory authorities to the extent required by applicable law or our professional advisors (e.g. lawyers, accountants) to the extent necessary for the provision of their services to us. 
• In the event that we are acquired by, or merged with, a third party entity, or if , in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we may share your Personal Data with them. 
• We may also share your Personal Data where you have provided your consent to us sharing or transferring your Personal Data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).

5. Minors

Our Website is not designed for use by anyone under the age of 18 and we do not knowingly collect Personal Data from children under the age of 18.

If you are a parent or legal guardian and have concerns about your child’s privacy, or if you believe that your child may have provided us with their Personal Data, please contact us using the Contact Details below. When you approach us as a parent or legal guardian, we may request that you provide certain information needed to confirm your identity, in order to prevent malicious removal of account information.

6. International Transfers

• We may transfer your Personal Data to countries outside of the country in which you reside (including outside of the European Economic Area (EEA) or the United Kingdom (UK)), that do not necessarily provide the same level of data protection as the country in which you reside and are not recognized by the European Commission and/or the applicable UK authority as providing an adequate level of data protection.
• Our international transfers of Personal Data are done for the performance of a contract or implementation of pre-contractual relations, based on your consent, or subject to safeguards that ensure the protection of your Personal Data, such as Standard Contractual Clauses approved by the European Commission and/or the applicable UK authority (when the transfer is outside of the EEA or the UK), or in reliance with other transfer mechanism authorized by the European Commission.

7. Data Security

We have put in place security measures intended to prevent your Personal Data from accidental or unlawful loss, use, alteration or disclosure. We also maintain reasonable technical and physical safeguards to protect your Personal Data. Unfortunately, we cannot guarantee against the loss or misuse of your Personal Data or secure data transmission over the Internet because of its nature.

8. Data Retention

We retain your Personal Data for as long as necessary to fulfill the purposes we collected it for, including for legal or reporting requirements. 

In order to determine the appropriate retention period for Personal Data, we consider the following criteria: the volume, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of Personal Data, the purposes for which we collect and process Personal Data, the timeframe during which we may require such Personal Data in connection with potential litigation, and applicable legal requirements.

9. Your Rights

Certain privacy laws, including the GDPR and UK GDPR, provide users with rights related to their Personal Data. Subject to eligibility, you may have the following rights:

• Access Personal Data held about you. Your right of access may normally be exercised free of charge; however we reserve the right to charge an appropriate administrative fee where permitted by applicable law;
• Request a rectification of your Personal Data where the data we hold about you is incorrect, incomplete, inaccurate or misleading;
• Request the erasure of your Personal Data in certain circumstances, such as where processing is no longer necessary for the purpose it was originally collected for, and there is no compelling reason for us to continue to process or store it. Please note that there may be circumstances in which we are required to retain your Personal Data, for example for the establishment, exercise or defense of legal claims;
• Object to, or request restriction, of the processing of your Personal Data;
• Object an automated decision-making (including profiling) in certain circumstances;
• Withdraw your consent at any time. Please note that there may be circumstances in which we are entitled to continue processing your Personal Data, in particular if the processing is required to meet our legal and regulatory obligations. Also, please note that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal;
• Receive your Personal Data, or ask us to transfer it to another organization that you have provided to us (data portability);
• Request certain details of the basis on which your Personal Data is transferred outside the EEA, however data transfer agreements and/or other details may need to be partially redacted for reasons of commercial confidentiality; 
• File a complaint to the relevant supervisory authority regarding any claim that may arise due to our data protection and privacy practices. We ask that you to attempt to resolve any issues with us before you contact your local supervisory authority and/or relevant institution; 

Generally, with regard to information listed in section 1 of this Privacy Policy we are a "Data Controller". Therefore, if you wish to exercise the above mentioned rights, please contact us at support@cloozz.com, and we will use commercially reasonable efforts to fulfill your request. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initially requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

If, at any time, you would like to stop receiving marketing emails, you can do so by contacting us to support@cloozz.com.

10. Accessibility

If you have a disability and would like to access this policy in an alternative format, please contact us via our Contact Details listed below.

11. Contact Details

If you have any questions or concerns, please contact us at: 

Email: support@cloozz.com 

Postal address: ‎7 Rival St., Tel Aviv, Israel

12. Log Files and Analytic tools

• We use log files. We use such information to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information.
• Lucky Orange. The Website uses a tool called "Lucky Orange" to improve the Website and your overall experience including by use of their Dynamic Heatmaps, Session Recordings and Surveys. For more information about how Lucky Orange processes your personal information, please visit their privacy statement here. You can opt-out of Lucky Orange's processing of your personal information in the link provided here.
• Google Analytics. The Website uses a tool called “Google Analytics” to collect information about use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics withPersonal Information we collect. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/us/, and the Google PrivacyPolicy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.
• We reserve the right to remove or add new analytic tools.

13. Specific Provisions Applicable Under California Privacy Law

• California Privacy Rights: California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of information to third parties for their direct marketing purposes. To make such a request, please send an email to support@cloozz.com. Please note that we are only required to respond to one request per customer each year.
• Our California Do Not Track Notice (Shine the Light): We do not currently respond or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party web sites or online services. We may allow third parties, such as companies that provide us with analytics tools, to collect personally identifiable information about an individual consumer’s online activities over time and across different web sites when a consumer uses the Website.

14. Changes to this Privacy Policy

We reserve the right to change this Privacy Policy at any time. If we do so, we will post an updated version of this Privacy Policy so that our users and customers are always aware of what information we collect, use, and disclose.

This version was last updated on February 2nd, 2025.